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Service Tour

Ontario Motor Vehicle Inspection Station...
It is not common for an RV dealer to be a Motor Vehicle Inspection Station.  That is exactly why The Hitch House chose to meet the requirements to become a Motor Vehicle Inspection Station.  The Hitch House has always considered service to be a critical requirement to a dealership's success.  We met and continue to exceed the Ministry's requirements.

Under the Act, a Motor Vehicle Inspection Station must have the facilities and space both inside and outside, plus there is a considerable investment in tools and equipment that is required by the Ministry.  Furthermore, and this is essential the dealership must employee licenced motor vehicle mechanics and they too must be registered with the station under the Ministry of Transportation.

The Hitch House is classified as a Class P station holding a Type 2 license.  The Hitch House has the authority to inspect and certify trailers and motor vehicles in accordance with the inspection requirements and performance standards set out in the Ontario Highway Traffic Act.  An RV dealership that sells motorhomes that is not an Ontario Motor Vehicle Inspection Station can not perform safety inspections on any motorhomes and therefore must sub-contact this work to licenced Inspection Station.  We do not need to rely on some other garage.  At The Hitch House Motorhome Specialists we have the authority to inspect and certify the motorhome you purchase from us.



15 Mechanical Bays...
With 15 Mechanical Bays our service centre is well equipped to handle all types of mechanical and appliance repairs. We have invested in state-of-the-art diagnostic tools to allow our mechanics to properly troubleshoot your motorhome's mechanical problems.

 


Motorhome Hoist...
Our service centre is equipped with a motorhome hoist and a small vehicle hoist to allow our mechanics to properly service your motorhome.



2 Pit Bays...
In our service centre expansion our goal was to build a facility that would improve our effectiveness and efficiency. To that end, we made the required investments to get environmental approval for two service pits. Service pits provide more flexibility to our service bay usage thereby improving our efficiency.

  


Express Oil & Lubrication...
We have allocated one pit bay to specifically handle oil and lubrication procedures. In order to deliver express oil, lube and filter services to our customers we purchased bulk oil and lubrication equipment. All the waste oil is pumped to an external holding tank for environmental disposal.

 


Service Reception...
In our service reception area we offer hot coffee, satellite TV, Wi-Fi Internet access, or just sit back and read a book all while your motorhome is taken care of by experienced service staff.

     


Courtesy Vehicles
At the Hitch House we try to make your service experience a pleasurable one. You are welcome to wait in our customer lounge, visit our Accessory Store and Motorhome Showroom or if you like to visit the local attractions you may borrow one of our customer courtesy vehicles. Upon your arrival at our service counter, please ask our Service Advisors for details.

Our Service Policy

At The Hitch House, we feel a very strong obligation to the people who put their faith in us and purchased their motorhome from us. Many years ago we developed, Our Service Policy, and it is simply that we put our customers first.

We Service ALL Customers
Our Customer Priority is...
1. President Club Members (Hitch House coach owners) are our first priority
2. Transient and Stranded Owners
3. All others.

Please understand that our primary obligation is to our President Club members who are entitled to first in line service.