David Beauchamp

Sir:

This letter is in response to some excellent service work that my family and I received this summer from your service department.

Not to get into many details, we were camping at Balsam Lake Provincial Park and found that the service work done on our van and brand new Palamino Travel Trailer was not done properly and caused some severe problems in both vehicles. Our Dealer was not willing to look after them for us so we had to resort to looking for someone in the area to help us.

Through another contact we were given your dealership to call and see if you were able to repair the problem. I talked with your Service Manager, Mark Boucher, explained the problem to him and how desperate we were. He told us to come as soon as possible and he would take care of us.

We packed up the trailer and headed to your dealership. Upon arriving Mark asked me to pull around to the rear entrance and he would start on it right away. The bays were packed full of R.V.'s right out to the rear yard, people were waiting in line. Mark told me that they were not taking any more work for that day, but because of our situation he would get right on it. He did, within three hours I was on my way with the best that he could do with what he had to work with. Because of this we were able to finish out our 2 week vacation and return home safely to get the needed parts ordered and the trailer fixed.

Taking into consideration that you are not a Palamino Dealer, your Service Technicians were not used to the trailer and its components, your people did an excellent job. My wife and I are so impressed with your business, that we will be coming back to you in the future when we decide to upgrade our trailer.

It would have been very easy for Mark to turn us away just because he was not familiar with the vehicle, but he didn't. The technician even went so far as to repair some of the damage on the van, so that we could at least get it into a garage for permanent repairs. Our hats off to you and your crew and pat yourselves on the back for a job well done. Your good deed will not go unmentioned. We have already spoken very highly of your operation to the head of the Palmino dealerships in Ontario, Paul Cassidy. We have also recommended you to several of the campers in the Park we stayed in that were inquiring about your service. As well several friends were asking about where to purchase an R.V. and yours was the only reputable one we would mention.

Good Fortune in the coming year...and keep up the good work.

Thank you,

David Beauchamp