Shane & Peg Chamberlin

Hi Dave:

I wanted to take a few moments and share my thoughts with you around our recent experience purchasing our Motor home at your dealership.

Peg and I had been looking for a new motor home for a few months and decided to take a run up to The Hitch House as we had seen a few ads in the Bike/Boat & RV Trader.

We were greeted at the door by a friendly face and told to feel free to look around in the showroom. Shortly after that, Don Karas came up and introduced himself. He was quite knowledgeable about the product, willing to show anything that we asked and we both felt that there was no pressure to commit to a purchase. This was great!! Finally a place that understood how significant a decision it is to buy an RV and would let us take the time to go back and view the different models many, many times (sorry about that, Don).

We eventually decided on a used '03 Ultrasport which had everything that we were looking for. Again, even when we were making the final decision, we didn't feel under pressure to close, or that we had to rush through the process.

I must compliment you on your end-to-end sales process, including the clean-up and prep. Our coach was delivered "better than new" condition. Everything was cleaned, polished, vacuumed and shined. The delivery walk through was great and I felt comfortable driving away that day.

Since then, I have had some minor items which needed attention - not to be unexpected with an RV. Each time that I have contacted your Service area, I have received exceptional treatment. Typically, RV service is difficult, inconvenient and often frustrating. I've never felt more comfortable dealing with a service organisation. Heidi, Al and the rest of the service area really care about the customer and do all they can to ensure that my issues are addressed quickly, professionally and to my satisfaction.

I can see that this business has been built based on Customer Service, quality and professionalism. I wouldn't hesitate to purchase my next unit at the Hitch House. As a matter of a fact, I don't know why I would go anywhere else.

Keep up the good work!!