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Tony Bianco
To Dave and Staff at The Hitch House: Linda, Sierra and I want to express our appreciation for the superb service that we received before and during our 6 month trip across Canada. Everyone there at The Hitch House really helped us get ready and prepared to go, but I think the service is what struck us the most. We were not familiar with RVs at all, but your staff spent so much time getting our trailer ready for us - or should I say us ready for our trailer. Every detail was considered, everything was explained and demonstrated to us, so that we were very confident in leaving. Our afternoon at The Hitch House ended with you and your staff washing our van - which spoke volumes to us! In our six months of travel we had only one problem - a defective water pump. However, one call back to your service technician, and I was graciously walked through a repair job that would have cost me hundreds of dollars. We were several days travel from any service bays, so having him explain how to repair the pump saved days of backtracking as well. Our trip is over now, and we have many great memories of it, not the least of which being the way you all treated us at The Hitch House - we are very impressed and grateful!
With Thanks
Tony Bianco
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