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Parts Manager

Job Description

Are you looking for an employer with a solid reputation who cares about you and sees you as a vital part of a family run business, locally owned business? The Hitch House may be just the place for you!

Why Work at The Hitch House?

At The Hitch House we work hard to create a fun and success-oriented environment. Our employees have a significant impact on our business culture. We are an award-winning business that supports many community events and charities including the Barrie Food Bank, The Sharing Place Orillia, Simcoe Hospice, Big Brothers Big Sisters of Barrie, RVH Youth Mental Health and many more.

We require a Parts Manager to join our dynamic team at The Hitch House

As a Parts Manager, you will be responsible for managing the Parts Department. Ensure we provide prompt and courteous service to both our customers and Service Centre staff. As a member of the Parts & Accessories Team, you will be required to work co-operatively with your colleagues in the Service Department to ensure that our customers’ motorhomes receive fast, efficient, and cost-effective repairs and service. Located 5 minutes north of Barrie and 20 minutes south of Orillia on Hwy 11, The Hitch House is considered to be one of Canada's premier Motorhome Dealerships. We offer a large selection of RVs and in our over 55-year history have grown into a 14-acre display lot with a 50,000 square foot facility. Not sure if you have enough qualifications? No problem, we will train the candidate who best fits our team!

The hours for this position are Monday - Friday 8:30am - 5:00pm Winter season. The summer season schedule is adjusted to accommodate alternating Saturdays 9:00am - 4:00pm providing a weekday off in lieu. Overtime might be required if needed.

Our distinctive compensation plan includes:

• Competitive Salary
• Commission on Parts & Accessories' Sales
• Corporate Profit Sharing
• Flexible Benefit Plan
• Paid Vacation time

DUTIES and RESPONSIBILITIES

Selling

• Engage as the Parts & Accessories retail sales lead.
• Demonstrate products to our motorhome customers.
• Consciously look for up-sale opportunities.
• Source products at our customers’ request (ie. Special order parts – tow bar brackets etc.).
• Receive phone requests and provide appropriate recommendations.
• Continuously look for new and innovative ways to merchandise store products to improve inventory turns.

Administrative

• Provide back-up support to the Parts & Accessories' Service Counter
• Updating work orders with specific parts/accessories.
• Oversight on:
• • Product codes in IDS-G2.
  • Ordering parts online and by phone from suppliers (RV manufacturers, Distributors).
  • Showroom stock
  • Maintaining appropriate stocking levels.
  • Maintaining a clean and orderly showroom and stockroom.
  • Receiving parts inventory.

• Researching/Sourcing non-inventory parts.
• Reconcile IDS-G2 inventory balances with physical inventory balances.
• Recognize dormant products and take appropriate action (ie. returns, exchanges, etc.).
• Recognize opportunities for increased margins by comparing products from multiple suppliers.
• Identify new product opportunities to increase profitability and customer engagement.
• Oversee the day-to-day operations of the Parts Department including the direction and management of the Parts Advisors.
• Manage open Purchase Orders to have them closed in a timely manner
• Review Parts reports regularly such as negative quantities on hand, Parts with zero costs or zero average cost reports
• Direct regular cycle counts of inventory throughout the year
• Responsible for Year End Inventory Count and Variance Reconciliation

Relationship Development

• Cultivate rapport with suppliers, customers, and internal staff.
• Ensure a good working relationship with our Service/Sales Departments

Professional Development

• Develop/maintain product knowledge.
• Develop/maintain general motorhome knowledge and general market intelligence.
• You may be required to attend industry trade shows as a purchaser and from time to time as an exhibitor.
• US travel required, valid passport necessary.

QUALIFICATIONS

Technical

• Experience in a retail environment ie. Customer Service, Merchandising
• Mechanical aptitude essential
• Computer literate – experience with Windows applications (Word, Excel, Outlook)
• Related educational experience is an asset
• Inventory control experience is an asset

Personal

• Energetic, self-motivated
• High degree of personal attention to detail
• Excellent verbal communication and presentation skills
• Written communication skills required
• Exceptional rapport building abilities, strong client focus
• Team player, willingness to share expertise

Education

• High School Diploma

Please note that employment with The Hitch House Inc. is contingent upon the successful completion of a background check conducted by our third-party provider, Sterling Backcheck. A clear and satisfactory result is required for all candidates prior to the confirmation of employment.

We thank all applicants in advance for their application and interest in The Hitch House Inc. However, only those candidates selected for an interview will be contacted.

The Hitch House Inc. is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (2005).The Hitch House Inc. will provide accommodation to job applicants with disabilities throughout the recruitment process. If you require accommodation, please notify us and we will work with you to meet your needs.

 

Please apply in person or send your resume to

• cgreenman@thehitchhouse.com

The Hitch House Inc., located at 1490 Hwy 11S, Oro-Medonte, ON L0L 2L0 (705) 722-0008

 

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