Bob Martin - The Hitch House
Bob is in his 12th year here at The Hitch House. He came to us with over a decade of experience in the Kitchen & Bath Industry where he excelled in various areas of the business such as a wholesale salesperson to a retail store manager.
He started in our Sales Department where he learned about Motorhomes and how to feature/benefit them to potential clients. After 40 months he was looking to do more with the company so he moved over to the Service Department and took a Service Advisor position. He helped transform the department and streamline it making it work better for our customers. Within a year they handed him the reins to the Body Shop where he organized and streamlined it to benefit both the employees and most importantly the customers. He learned how to work with insurance companies and appraisers; he has also helped grow the department.
Most recently, as the company has grown larger he was offered the position of Control Centre Coordinator where he is now responsible for scheduling all work to the technicians and mechanics as well as the body shop personnel. He also oversees the Service Advisors to yet again provide exceptional customer service.